Shipping costs depend on the customer's location:
For Romania, shipping costs differ depending on the delivery method chosen for purchases under 100 € and FREE for purchases over 100 €
For EU deliveries , shipping costs differ depending on the delivery method chosen and FREE for purchases over 300 €
For deliveries outside the EU, shipping costs differ depending on the delivery method chosen and FREE for purchases over 350 €
Venus in Jewels will not be held liable for any delay or non-compliance with its obligations if the delay or failure occurs for any reason that is not reasonably controlled by us.
On the Romanian territory, the packages are shipped with Urgent Cargus SRL
Outside Romania, all packages are shipped with DHL and UPS
Every piece is made to order, please allow 1-5 days for products to be made before shippment
International Shipping: Duties and taxes are NOT included in the final total at checkout.
Please refer to your local courier for rates and details.
*subject to change, please see announcement bar for the latest update. In some cases, international packages can take up to 3-4+ weeks depending on destinations and local postal handling.
INCORRECT / UNDELIVERABLE ADDRESS / UNKNOWN ADDRESSEE/LOST PACKAGE
If you notice your mailing address is incorrect after the order has been processed, please email us immediately () so we can fix it for you before the package is dispatched.
Once the order is shipped, we will not be responsible for lost package due to address error, unknown addressee or undeliverable address will not be eligible for replacement nor refund.
However, if the package does get returned and received by us, we can re-ship it with an additional shipping + handling fee.
If your package goes missing, we will contact the shipping carrier for additional delivery information and try our best to help locate your package. We are not responsible for packages once proof of delivery is confirmed.
If the product you ordered is not to your liking or you are not satisfied with its quality, or you want to change it with another product, you have the opportunity to change your mind and return it, within 30 calendar days.
From the date of receiving the products, even if according to GEO 34/2014 - Government Emergency Ordinance on consumer rights in contracts concluded with professionals, this period is 14 days.
According to the same GEO 34/2014 mentioned in the previous paragraph, the transport costs of the returned product are borne by the consumer.
For exchange, the cost of round trip transportation will be paid by the consumer.
We ask the customer to carefully pack the object he wants to return, so that it is well protected during transport.
Otherwise, venusinjewels.com will be relieved of any liability for any damage.